Solution to solve the problem that MIX can't start up after update

Started By: bander Started On: 2017-10-26 16:56:31
13550 141
Dear friends, there are many friends found their MIX (6+64) can't start up after the update. As soon as we received the report we check the problem immediately.

And we've found the cause of the problem: there was a data exception in OTA server, so the ROM file you've download is inappropriate. It's our fault and we sincerely apologize.

If your MIX (6+64) can't start up after update, you can flash it and make it work well again. Here are the steps:

First of all, please connect your phone to PC, if PC can recognize the phone, go to Part 2. If can't, go to Part 1 ( if no recognition, try different USB interface first)

Part 1: install phone driver

1. Download driver HERE

2. Unrar driver file > go to the unrar folder > double click "DriverInstall.exe" to run it.

Then you get below windows and please install it as below steps:

1.jpg
2.jpg
3.jpg
4.jpg
5.jpg
6.jpg
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Part 2: flash the ROM

First of all, don't conncet phone to PC.

Then download flash tool ( HERE ) and ROM ( HERE ), then unzip them.

1.Double click“flash_tool.exe”

2.1.jpg

2.Choose Scatter file : go to ROM folder and find the scratter file ( after unzip ROM file you'll get a folder, in the folder you can find "R11" folder, Scatter file is there )

2.2.jpg

3.Click Options-Download-Storage Checksum

2.3.jpg

4.Choose download method“Firmware Upgrade”. DO NOT choose "Format" method !

2.4.jpg

5.Click “Download”

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6.Hold volume up button and connect your phone to PC via USB (when flash start, no need to hold volume button)

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Note: Recommend to flash it with Windows XP, Windows 7 and Windows 8.

Watch video to see details:
























bander
administrator
Recommend Yesterday 2017-10-27 10:02:39
JanosGee replied at 2017-10-27 04:18
Where can I find --  seen in Pic.4 the   file in Firmware Update Modus.
I downloaded both SP Flash a ...

after unzip ROM file you'll get a folder, in the folder you can find "R11" folder, Scatter file is there. when you load the scatter file in step 3, the tool will recognize the <RC_mt6750xxx>  file automatically
Reply

bander
administrator
Recommend Yesterday 2017-10-30 14:25:27
Jorchapa replied at 2017-10-29 03:19
Hola nuevamente.
He echo todo el proceso bastantes ocasiones y sin resultados,he probado con windows ...

hi, please try different USB interfaces first. When you insert the phone there should be something display on PC
Reply

fb_wY96946
Donut
Recommend Yesterday 2017-10-28 08:48:17
gg_R5lrw49 replied at 2017-10-28 08:10
doogee mix 6+64版本10月24OTA升级后不能开机,只能进入如下界面
音量下键不起作用,按下键就会自动灭屏关机, ...

watch the video, I had the same problem and after watching it, the phone become alive, ....
Reply

C-greg
Donut
2# Yesterday 2017-10-26 17:21:29
Thanks, I'll try to when I come back home.
Reply

rami98
Donut
3# Yesterday 2017-10-26 22:18:29
Edited by rami98 at 2017-10-26 22:34

thank you.
Reply

fb_KKkcP91
Donut
4# Yesterday 2017-10-26 22:27:46
me ajuda quando e pra conectar ele no pc ele conecta mais sai conecta e sai de novo  o driver esta tudo ok so esta ocorrendo isso ai nao consigo instalar nada ajuda ai

help me when and to connect it on the pc it connects more it connects and it goes out again the driver everything is ok it's happening so I can not install anything help there
Reply

fb_KKkcP91
Donut
5# Yesterday 2017-10-26 22:37:47
ta dando erro ajuda aki meu ta dando erro o usb dele entra e sai direto ai da erro

I'm not sure what to do with it.


Reply

fb_KKkcP91
Donut
6# Yesterday 2017-10-26 22:46:42
ele da esse erro ERRO : STATUS_BROM_CDM_SEND_DA_FAIL (0xC0060003)


[HINT]:


He gives this error ERRO : STATUS_BROM_CDM_SEND_DA_FAIL (0xC0060003)


[HINT]:




AJUDA URGENTE



URGENT HELP



Reply

alexcal
Froyo
7# Yesterday 2017-10-26 22:50:47
fb_KKkcP91 replied at 2017-10-26 22:46
ele da esse erro ERRO : STATUS_BROM_CDM_SEND_DA_FAIL (0xC0060003)

Download latest version of sp flash tools from here:

http://spflashtools.com/windows/sp-flash-tool-v5-1728

click red box with "begin download"

I was having same problem as you and this fixed for me - don't forget to hold volume up key as you connect.
Reply

gg_nsa1K14
Donut
8# Yesterday 2017-10-26 22:56:53
not work phone connection 1-2second after connection lost sp flash tool not work please help me.  official update after phone is not work(blackscreen&not opening)
Reply

fb_KKkcP91
Donut
9# Yesterday 2017-10-26 23:16:27
depois de tanta luta deu certo a minha porta usb comfigurei tudo instalei tudo ate esse driver ai depois foi graças a deus deu certo galera  esta funcionando normal agora so que acho que agora a doogee avisa mais sobre as atualizações se pode ou nao pra nao ocorrer esses transtornos ok obrigado


after so much struggle it went right to my USB port comfigurei everything I installed everything until that driver then it was thanks to God it gave some people this normal working now so I think now the doogee warns more about the updates if it can or not not to occur these ok ok thanks

Reply

Jalil_Irfan
Global moderators
10# Yesterday 2017-10-26 23:23:48
fb_KKkcP91 replied at 2017-10-26 22:27
me ajuda quando e pra conectar ele no pc ele conecta mais sai conecta e sai de novo  o driver esta t ...

Its problem with thedata cabel and the mobile micro usb port.
Please try with some other cabel
Do not touchor keep shaking the device and cabel while its connected
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