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plutonux
Donut
11# 2019-7-22 05:11:00
No help as well, phone is out (self extinction, unable to charge) and no answers from tech support. Never buying again as well
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Konra
Donut
12# 2019-9-10 05:22:04
Hello,

I placed an order on August 19 and I still don't know anything about it.
Could you give me some explanation?

Greetings and thank you.
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fb_P774O85
Donut
13# 2019-9-13 00:35:49
Konra replied at 2019-9-10 05:22
Hello,

I placed an order on August 19 and I still don't know anything about it.

I placed an order on July 16 and still don't know anything..... Already filed 10 cases, no ansvers....
You are not alone
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DebbyTMK
Donut
14# 2019-9-15 06:33:09
Konra replied at 2019-9-10 05:22
Hello,

I placed an order on August 19 and I still don't know anything about it.

I'm from the UK and I placed my order (through doogeemall) for the N20 phone on 19th August also. They took payment from my credit card straight away and my order generated an email that said my order would be dispatched in a couple of days and that they would email me when it had been dispatched. My order is still not showing as having been dispatched (just showing paid) I have raised 4 cases in the support area and like you they have not been acknowledged or responded to.
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fb_P774O85
Donut
15# 2019-9-16 16:56:30
DebbyTMK replied at 2019-9-15 06:33
I'm from the UK and I placed my order (through doogeemall) for the N20 phone on 19th August also.  ...

I think that DOOGEE is scamers...
Reply

DebbyTMK
Donut
16# 2019-9-23 02:00:51
Sadly I think you may be right. I'm going to contact them and say I want to cancel my order and see what they say about that. Worst case scenario I might have to wait a few weeks for PayPal & the Credit card company to sort out getting my money back for me.
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17# 2019-11-10 13:21:21
Someone in your company needs to be employed full time to answer customer service requests on a daily basis. Granted, this is a tedious and tumultuous task, but it is well worth the effort and cost. Especially if you want to sell in markets that do not rely on Chinese as a first language. I do like your products, I dislike the lack of availability of competent help for requests ranging from shipping and receiving to basic repairs.
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18# 2019-11-13 04:21:07
Have some customer service representatives or something, no one replies to anything at this company.
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koni
Donut
19# 2020-2-1 20:06:35
I've only been buying Doogee phones for years. But not this year. The cell phones themselves are good. But the support is lousy. It is sad that there is no software and Android updates.
Reply

koni
Donut
20# 2020-2-1 20:08:54
I've only been buying Doogee phones for years. But not this year. The cell phones themselves are good. But the support is lousy. It is sad that there is no software and Android updates.
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